Course curriculum

  • 1

    1. Welcome to the Course

    • Welcome to Advance U

    • How to Use Your Course Player

    • Cautionary Message About Legal Issues

    • Why Do We Do a Warm Up?

    • A Little About You
  • 2

    2. Authentically Building Connections with Families

    • Questions About the Death

    • No More Excuses

    • Downloadable: Questions About the Death

    • Questions Hold Space for Answers
  • 3

    3. Sending the Right Message to Families

    • Active Listening and Body Language

    • What Does Active Listening Look Like?

    • The Power of Body Language
  • 4

    4. Creating Opportunities to Connect with Families

    • Questions About the Person's Life

    • Downloadable: Questions About the Person's Life

    • Questions Hold Space for Answers
  • 5

    5. Helping Families Personalize Through Questions

    • Personalization Suggestions

    • Writing 'Prescriptions' for the Family

    • How Can Personalization Create Connection?

    • Writing Letters to Loved Ones

    • Final Thoughts